Terms and conditions of sale
Choose thoughtfully, buy with confidence.
Version: 16 September 2026 — consumer sales.
Unsure? Let’s talk first
A fragrance deserves time and consideration. If you are unsure about a scent, size or gift, write to us before ordering. We would rather help you find the right choice than generate disappointing purchases, unnecessary transport and packaging. A discovery set, where available, can be a first introduction. This invitation does not restrict your freedom of choice, withdrawal rights or legal guarantees. We aim to provide attentive service and welcome constructive feedback.
1. Your seller
Uzima is operated by a sole trader under the commercial name Kizuna. Enterprise number: 0747.462.105 — VAT: BE0747462105.
Business and returns address: Rue d’Arsimont 16, 5190 Jemeppe-sur-Sambre, Belgium.
Contact: boutik@uzima.store — +32 481 51 29 09 — contact form.
2. Products and choices
Essential characteristics, volume, price and availability appear on each product page. Fragrance descriptions convey an impression; perception and longevity vary with skin and use. Read the manufacturer’s ingredients and precautions, especially if you have known sensitivities, and ask for clarification before buying. Photographs illustrate products and do not replace their contractual characteristics.
3. Prices, orders and payment
Prices are in euros including VAT. Delivery charges and the total are shown before the payment commitment. Available payment methods are those offered at checkout. Check products, sizes, quantities and delivery details before confirming an order with an obligation to pay.
Your order and the applicable terms are confirmed by email on a durable medium. The version accepted when ordering applies. If an ordered product becomes unavailable, we inform you and refund the relevant sums without imposing a substitute. Changes to your order require your agreement.
4. Delivery
We ship with bpost to Belgium, the Netherlands, Luxembourg, France and Germany. Standard delivery costs €5 for the Benelux, free from €150 in products; €10 for France and Germany, free from €200 in products. These thresholds exclude delivery charges.
Delivery takes up to 5 working days in the Benelux and 8 working days in France and Germany from order confirmation, including preparation, unless specific information is given before purchase. Working days are Monday to Friday excluding public holidays. Contact us if delivery is delayed; we remain your point of contact and your statutory non-delivery rights remain intact. Risk passes when you or a designated third party other than the carrier physically receives the goods.
5. Free cancellation before dispatch
Cancellation before handover to the carrier is free. Contact us promptly with your order number and “Cancellation before dispatch”. We check whether the parcel can still be stopped and confirm the outcome.
If cancelled before handover, we refund all sums for the cancelled order, including delivery, without a cancellation fee, within 14 days of your request, using the original payment method unless you expressly agree otherwise without charge. After handover, we cannot always stop delivery: the withdrawal rules below apply. No penalty is added.
6. A 14-day right of withdrawal
You may withdraw without giving a reason within 14 calendar days starting the day after you or your designated recipient receives the goods. For goods from one order delivered separately, the period starts after the last item is received.
Notify us before the deadline with an unequivocal statement, for example by email to boutik@uzima.store, our contact form or post to the address above. The model below is optional. Keep proof of notification; no prior approval or justification is required.
Send the goods back to Kizuna — Uzima at the above address within 14 days after notifying us. You bear the direct return costs when changing your mind. Ask us about suitable transport for perfumes and keep proof of dispatch. Pack carefully, preferably in the original packaging; its absence alone does not remove your right.
We refund the amounts due within 14 days of notification, by the original payment method unless otherwise expressly agreed without charge. For withdrawal from the whole order, initial standard delivery charges are refunded, but not the extra cost of an upgraded delivery option you chose. We may withhold reimbursement until we receive the goods or proof that they have been sent back, whichever occurs first.
You may inspect goods as necessary to establish their nature, characteristics and functioning. Handling beyond this may make you liable for actual, justified diminished value. There is no flat restocking fee. To reduce waste, please preserve packaging and avoid prolonged use while deciding.
Perfumes — try the sample before opening the bottle. Each perfume comes with a sample of the fragrance purchased. Keep the main product sealed while you discover it. For perfumes supplied with a hygiene seal that are unsuitable for return for health protection or hygiene reasons, breaking that seal after delivery removes the right of withdrawal. This is disclosed before purchase for the products concerned.
Beauty — keep the hygiene seal intact. For beauty products supplied with a hygiene seal that are unsuitable for return for health protection or hygiene reasons, breaking that seal after delivery removes the right of withdrawal. This is disclosed before purchase for the products concerned.
Home fragrance — candles, diffusers and room sprays are covered by the usual right of withdrawal. Use beyond the handling necessary to assess them may result in a deduction limited to the actual, substantiated loss of value, with no fixed deduction.
The hygiene exception applies only where its legal conditions are met. Opening transport packaging alone does not break a hygiene seal. These rules concern a change of mind and do not limit your rights in the event of defects, non-conformity or delivery errors.
7. Damage, mistakes and legal conformity
Contact us promptly about damaged, incorrect or non-conforming goods, with your order number and useful photos. Such assistance is not a condition of your legal rights. Necessary costs of resolving non-conformity are not charged to you.
New goods benefit from the two-year legal conformity guarantee from delivery, under applicable law. You may obtain free repair or replacement subject to legal conditions, and then a price reduction or termination when the relevant conditions are met. A manufacturer’s commercial warranty supplements rather than replaces these rights. Report a defect as soon as possible and no later than two months after discovering it.
8. Feedback, complaints and mediation
We aim for a careful, personal and responsive service. Contact us with questions, difficulties or constructive suggestions: we will reply personally and seek an appropriate solution. Negative feedback does not restrict your rights.
If a complaint to us remains unresolved, you may contact the Belgian Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels; contact@mediationconsommateur.be. This does not remove your right to take court action.
9. Privacy and applicable law
Read our privacy policy and cookie policy. Belgian law applies without depriving you of applicable mandatory consumer protections in your country of habitual residence. Statutory jurisdiction rules continue to apply.
Optional model withdrawal form
To Kizuna — Uzima, Rue d’Arsimont 16, 5190 Jemeppe-sur-Sambre, Belgium; boutik@uzima.store.
I/We hereby give notice that I/we withdraw from the contract for the following goods: …
Ordered on / received on: …
Order number (optional): …
Consumer name(s): …
Consumer address(es): …
Date: …
Signature(s), only for paper notification: …
Delete as appropriate.